Who we are

Our website address is: https://www.kcl.com.tw. This site is owned and operated by KCL Hydraulics, a professional manufacturer specializing in high-performance hydraulic pumps and components, headquartered in Taiwan. We are committed to protecting the privacy of our global clients and partners who interact with our digital platform.

Contact Forms

When visitors submit an inquiry or contact form on our site, we collect the personal data provided in the form fields, such as your name, email address, company name, and URL, primarily to respond to your requests and provide the services you have inquired about.

Additionally, we collect the visitor’s IP address and browser user agent string to assist in spam detection and ensure the security of our website. These technical details help us protect our site from malicious activities and automated bot submissions.

Cookies

To enhance your experience on our website, we use cookies to manage user sessions and facilitate our online services.

If you use our contact forms, you may opt-in to saving your name, email address, and other contact details in cookies. These are for your convenience so that you do not have to fill in your details again when submitting future inquiries. These convenience cookies will remain on your device for one year.

Marketing and Data Processing

We use Google Ads and other third-party marketing services to provide personalized advertisements. As part of this, we may use Google Ads Customer Match. This involves sharing limited, hashed (pseudonymized) user data, such as your email address, with Google. This data is used solely to match your profile within Google’s network to show you relevant advertisements and to improve our marketing efficiency.

Google does not receive your actual email address; they only receive a “hash” code which they use to match with their own existing database. You can opt-out of this personalized advertising at any time through your Google Ad Settings.

Analytics

We use Google Analytics to monitor and analyze web traffic and to keep track of user behavior. This service uses cookies to collect standard log information and visitor behavior in an anonymous form. The information generated by the cookie about your use of the website is transmitted to Google.

How long we retain your data

For users that submit inquiries through our contact forms, we retain the personal information provided for as long as necessary to provide the requested services or to maintain business records. Technical logs, such as IP addresses collected for security purposes, are typically retained for a period of 6 months to 1 year unless otherwise required by law.

How we protect your data

We implement a variety of security measures, including SSL encryption and secure server hosting, to maintain the safety of your personal information. As a global provider, your data may be processed in Taiwan or other locations where our service providers operate, always ensuring appropriate data protection standards.

If you have any questions regarding this privacy policy, you may contact us at: [email protected]

Last Updated: April 2026